This Privacy Policy provides information about the personal information that we collect, and the ways in which we use, disclose and store the personal information that you provide to us. This Privacy Policy is in accordance with the Privacy Act 1988 (Cth) (“the Privacy Act”).
Please read this Privacy Policy before you provide any personal information to us. Your use of this website constitutes an acknowledgement that you have been made aware of our Privacy Policy.
Personal information collected
In accordance with the Privacy Act, we may collect the following kinds of personal information:
information that you provide for the purpose of an enquiry, booking a service with us or for product warranty administration purposes (this may include name, email address, telephone number, postal address, vehicle make and vehicle model); and
any other personal information that you provide to us.
We may collect personal information from you when you:
book a service via our website;
enquire about a product or service via our website;
make a franchise application;
make an application for employment;
deal with us over the telephone;
sign up to our newsletters or other information publications;
sign up for an event or trade show;
email or write to us; and
have contact with us in person.
We may also collect personal information about you from our franchisees and dealerships that provide your personal information to us so we can provide goods and services to you.
You do not need to provide any information to us unless you elect to do so. However, if you choose not to provide certain types of personal information, we may not be able to provide the required services.
Using and disclosing personal information
We use the personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.
We may use your personal information to:
provide you with goods and services;
administer any product warranties;
send you marketing communications, such as special offers or other services (you can advise us at any time if you decide not to receive marketing communications through the unsubscribe function in the direct marketing communication);
contact you to assist us to improve our products and services (eg surveys); and
administer this website and business records.
We may disclose your personal information to our service providers (such as specialized information technology companies and mail houses), agents, franchisees, contractors or related companies for these purposes. In this case, the service provider, agent, franchisee, contractor or related company will be obligated to use that personal information in accordance with the terms of this Privacy Policy.
In addition to the disclosures reasonably necessary for the purposes identified above, we may also disclose your personal information:
if you have consented to that disclosure (for example at the time you provided to us your personal information); or
to the extent that we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
We will not sell, rent or trade your personal information to or with third parties.
Overseas disclosures
In some cases, we may share your personal information with organisations based outside of Australia, including New Zealand, the United States of America, Canada and countries of the European Union. Where we do this, we required these parties to take appropriate steps to protect that information and we restrict how they can use that information.
Securing your personal information
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide electronically on our secure services.
We control access to information and transmission of information through the use of pre-authorised user accounts with restricted access privileges. However, the transmission of information via the Internet is not completely secure and prone to error. We will do our best to protect your personal information. We cannot guarantee the accuracy or security of your personal information; any transmission is at your own risk. Once we receive your information, we will use our best endeavors to use security features to try to prevent unauthorised access.
Cookies
This website uses cookies to support administrative and content management functions and to store viewing preferences for website areas where website content display can be customised. However, no personal information is collected.
When you visit this website, we compile data that records and logs your visit with the following information collected strictly for statistical purposes only.
User’s server address.
Date and time of the visit to the site.
Pages accessed and documents downloaded.
Search words used.
Previous site visited.
Type of browser used.
This information is analysed regularly to determine the website’s usage statistics. No attempt will be made to identify users.
Other websites
We may provide hyperlinks or pointers to other websites maintained by third parties. The links to third party websites are provided for your convenience and information only. The content in any linked website is not under our control so we are not responsible for the content, including any further links in a third party site. If you decide to access any of the third party sites linked to this website, you do this entirely at your own risk.
Website content is for your convenience and information only
This website is provided to you without charge as a convenience and for your information only. By providing access to our website content, we do not warrant or represent, and you should not assume, that the content on this website includes all information pertaining to us or that such content represents the most current and up-to-date information that is publicly available with respect to us.
Accessing the personal information which we have collected about you
You may request at any time to access any personal information which we may have about you by contacting us. We will provide you with the information you have requested (if required to under the Privacy Act) provided that you have:
provided sufficient proof of identity; and
in the case of unusual or particularly onerous requests, you have paid us a reasonable access fee as requested by us.
If the information we previously collected from you is out of date or incorrect, you can contact us and we will correct it.
Updating this Privacy Policy
We may update this Privacy Policy by posting a new version on this website. You should check this website occasionally to ensure you are familiar with any changes.
Further information/complaints
If you would like any further information or wish to make a complaint, please contact our Privacy Officer.
We will respond to any complaint as soon as possible but within 15 working days to let you know who is responsible for managing your complaint. We will try and resolve your complaint within 25 working days but if this is not possible we will let you know.